In today’s world, flexible working has changed our approach to the working week and the hours that it represents. Here at future® we understand the working day no longer represents the traditional Monday – Friday, 9 – 5 and our help desk opening hours reflect that.
Our award winning help desk is here to help between the hours of 6am – 8pm, 365 days a year. An exclusive phone number is provided to each of our customers so we can be contacted for immediate remote support from our dedicated qualified service engineers. If the issue cannot be resolved over the phone, the issue will be among the first call-outs of the very next working day.
Future® is one of only 20 authorised service providers for Xerox® hardware in the UK. Our qualified engineers are highly skilled in their field and have a 98% fault resolution success rate at the first attempt.
And don’t forget Futures Automatic Remote Management Software (FARMS) will constantly monitor your technology to identify and resolve issues before you even notice them. 60% of our customers never need to pick up the phone to call our helpdesk, but if you do, we will be there to assist.
Contact us to find out more.