In today’s world, flexible working has changed our approach to the working week and the hours that it represents. Here at future®, we understand the working day is no longer represented by the traditional Monday – Friday, 9am – 5pm and our help desk opening hours reflect that.
Our award-winning support team provides:
- Telephone suport 6am – 8pm 365 day per year
- 30% of faults resolved remotely without the need to visit site
- 4-hour engineer call response time
- 98% first time fix rate
Our award-winning help desk is here to help between the hours of 6am – 8pm, 365 days a year. An exclusive phone number is provided to each of our customers so we can be contacted for immediate remote support from our dedicated qualified service engineers. If the issue cannot be resolved over the phone, the issue will be among the first call-outs of the very next working day.
future® is one of only 15 authorised service providers for Xerox® hardware in the UK. Our qualified engineers are highly skilled in their field and have a 98% fault resolution success rate at the first attempt.
And don’t forget future® Automatic Remote Management Software (FARMS) will constantly monitor your technology to identify and resolve issues before you even notice them. 60% of our customers never need to pick up the phone to call our helpdesk, but if you do, we will be there to assist.
Contact us to find out more, or contact the support team directly on 01992 454466.