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Help Desk

Flexible working

In today’s world, flexible working has changed our approach to the working week and the hours that it represents. Here at future, we understand the working day is no longer represented by the traditional Monday – Friday, 8am – 6pm. Should your support needs fall outside of our normal office hours, you can complete our online forms to log a service call or order consumables 24 hours a day, 7 days a week.

Telephone support – 8am – 6pm Mon – Friday

30% of faults resolved remotely without the need to visit site

4-hour engineer call response time

98% first time fix rate

Award-winning help desk

Our award-winning help desk is here to help between the hours of 8am – 6pm, 365 days a year. An exclusive phone number is provided to each of our customers so we can be contacted for immediate remote support from our dedicated qualified service engineers. If the issue cannot be resolved over the phone, the issue will be among the first call-outs of the very next working day.

future is one of only 15 authorised service providers for Xerox hardware in the UK. Our qualified engineers are highly skilled in their field and have a 98% fault resolution success rate at the first attempt.

Constant monitoring

And don’t forget future Automatic Remote Management Software (FARMS) will constantly monitor your technology to identify and resolve issues before you even notice them. 60% of our customers never need to pick up the phone to call our help-desk, but if you do, we will be there to assist.